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Great things in business are never done one. They're done by a team of people.
Warranty
You can contact our support team to request after-sales service. Our team will help you with technical troubleshooting, repairs and after-sales service.
- Yes, replacement of spare parts under warranty may be one of the services provided by the manufacturer or agent. If the spare parts of the device are broken, go to the manufacturer to make the necessary repairs
Generally, damages caused by abuse, incorrect repairs or lack of regular maintenance are not covered by the warranty. As long as the device is used under normal conditions and properly, the warranty is maintained
Is the use of an electric lift under certain conditions, such as harsh environments, under warranty?
- Special conditions are usually not considered in the warranty conditions.
If you need to use in special conditions, it is better to choose devices with special specifications for these conditions or consult the manufacturer about use in special conditions.
In many cases, self-repair or non-professional repair may void the warranty.
The best approach is to go to the manufacturer or an authorized dealer in case of problems and get the necessary repairs from them.
Warranty conditions may vary, but usually include manufacturing defects and software bugs related to the device, and improper use or unauthorized repairs may be excluded from warranty coverage.
- Yes, if your device has a defect during the warranty period, its repair or replacement will be carried out by the manufacturer or its representative, and its costs will be borne by the manufacturer.
- In many cases, self-repair or non-professional repair may result in loss of warranty.
The best approach is to go to the manufacturer or authorized representative and get the necessary repairs from them in case of problems.
Technical Support
To contact us, you can use the contact methods that we have placed on the contact us page on the website or send an email and fill out the contact form.
To ask for advice before buying, you can contact our consulting team and share your needs and requests. Our consulting team is ready to advise you dear ones.
Yes, we provide installation services for Rexon Drive products. By contacting our team, you can set up the installation details of your desired product.
Yes, we provide installation services for Rexon Drive products. By contacting our team, you can set up the installation details of your desired product.
Yes, our technical support team is available during non-office hours and during business days.
Also, we have provided our customers with the possibility of emergency calls during non-office hours
Traning
All distributors and consumers of Rexon Drive products can participate in training classes in order to improve their level of knowledge and how to use the products correctly.
The Rexon Drive Academy is designed to provide the tools necessary to effectively promote and demonstrate the features and benefits that make Rexon Drive Electric Lifts stand out from the competition.
Participating in training classes and learning the topics of the sales process and professional product presentation training can help you increase customer satisfaction and, as a result, increase the percentage of sales.
In the training classes, four important topics of how to use the product correctly, professional product introduction, safe operation, and customer problem solving are dealt with in a specialized manner.
Yes, by participating in training classes, you can, in addition to improving your level of knowledge about the purchased product, get to know the correct use of the products and help reduce the risk factor caused by human errors with safer operation.
Yes, by participating in training classes, you can, in addition to improving your level of knowledge about the purchased product, get to know the correct use of the products and help reduce the risk factor caused by human errors with safer operation.
About Rexon Drive
We are a reliable manufacturer of electric hoists and we design and manufacture electric hoists to improve productivity and safety in the workplace and protect the environment.
Our products are manufactured using advanced technology and international standards. They have high safety, excellent performance and reliability. Also, we protect the environment and strive to make our products energy efficient
Yes, our products have a valid warranty. We trust the quality of our products and provide after-sales service and repairs to our customers in case of any problems.
You can contact us through the contact form, phone, or email.
Contact information is available on the "Contact Us" page of the website.
Our team is always available to answer any question or request
If you have not been able to choose the right product from a technical point of view after viewing Rexon Drive products, we are here eagerly ready to respond and provide technical information according to your needs.
Yes, we have the possibility to customize products for a series of consumers in specific industries based on their needs
Yes, the main part of our responsibility and our products are designed and produced for large industries, and Rexon Drive's designers are trying their best to produce quality and powerful products in large industries.
Contact Us
Great things in business are never done one. They're done by a team of people.